My friend's husband passed on suddenly and she can't access his business yahoo email, how to get access?

We have not been able to find how to contact Yahoo directly to ask for access, I'm sure this must happen all the time but can't find any way to get Yahoo to respond to our plight. Please help.
My friend's husband passed on suddenly and she can't access his business yahoo email, how to get access?
This is the link to the TOS (terms of service):


http://info.yahoo.com/legal/us/yahoo/uto...





Under #27 it says: No Right of Survivorship and Non-Transferability.


You agree that your Yahoo! account is non-transferable and any rights to your Yahoo! ID or contents within your account terminate upon your death. Upon receipt of a copy of a death certificate, your account may be terminated and all contents therein permanently deleted.





But under #6 member conduct it says this:


You acknowledge, consent and agree that Yahoo! may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the TOS; (c) respond to claims that any Content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of Yahoo!, its users and the public.





Note: I'm not a lawyer, but to me it sounds as if #6 a) could apply in your case since it is a business mail account and may be crucial to keep the business going. I suggest to talk with a real lawyer about it before taking any further steps. Good luck!





This is the Yahoo contact for business mail accounts: http://smallbusiness.yahoo.com/contactus...
Reply:you will have to answer these questions








Forgot Yahoo Password Or ID





Try Forgot Password Or ID Link


Still Have Problems Email Login Support





my-login-support@cc.yahoo-inc.com





if you have a non yahoo alternate email address you will be asked for your zip code and birth date


if you did not sign up with an alternate email you will be asked your security question





Forgot Password Or ID Link





https://edit.yahoo.com/forgot?login


OR


http://edit.yahoo.com/config/eval_forgot...





( when you get the new password you can change it to something else if you want to )








Sign In Then Click Change Password





https://edit.yahoo.com/config/change_pw?


or


http://edit.yahoo.com/config/eval_profil...





you can click my account on any yahoo page even this one to change password


or click my account or your user name beside welcome on the mail page


Sign In


Click Change Password








Death Of A family Member





first i am sorry to hear about that





you will not be permitted to access there account without login info


this is what they agreed within the yahoo terms of service





"No Right of Survivorship and Non-Transferability. You agree that your Yahoo! account is non-transferable and any rights to your Yahoo! ID or contents within your account terminate upon your death. Upon receipt of a copy of a death certificate, your account may be terminated and all contents therein permanently deleted."


http://info.yahoo.com/legal/us/yahoo/uto...