Similar programs that I found is liveperson.com. Im looking for something like that.
I own an online based business, where I receive inquiries and respond back to them. Sometimes they become sales.
What is a good email management tool for business? One that can remind me follow-ups, potential customers, etc
you need a crm tool (customer relationship management) there are small inexpensive ones and very sophisticated pricey ones. lookup CRM tools and you will find a ton of stuff.
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